Pre-Sales Support Engineer

Branch

Gqeberha

Location

35 Pickering Street, Newton Park, Gqeberha, 6055

Offered Salary

Negotiable

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Benefits

Quarterly Bonus
Pension/Retirement Annuity
Annual Leave
Family Leave
Sick Leave

Level :

Mid - Senior Level

Term :

Full-time

Workplace :

Office Based

Experience :

3-5 Years

Summary

The Pre-Sales Support Engineer’s role is to support the Gqeberha sales team in ensuring that the solutions offered by Technoswitch meet the specified functional criteria and that the quotations submitted by the Gqeberha sales team are accurate.

Duties and Responsibilities

Sales

Assist the Gqeberha client base with fire detection and suppression designs, providing advice on suitable solutions.
Assist the Gqeberha sales team with fire detection and suppression designs, providing advice on suitable solutions.
Correspond regularly with existing and new international consultants via email and telephone.
In conjunction with the sales team, maintain an accurate database of these consultants.
Represent the company at local promotional activities.

Support

Provide first-level product support to Gqeberha clients.
Attend site visits with clients to assist with system design.
Provide product demonstrations to clients on an ad-hoc basis.
Assist with on-site commissioning and fault finding on systems when required.
Create training schedules and organise venues for external training in consultation with the Training Manager.

Training & Technical

Assist the Technical Manager as required.
Assist the Training Manager as required.
Update the ERP system with all technical assistance cases.
Provide training to Gqeberha clients on Technoswitch products.

Key Performance Indicators

Consultant database activity
ERP case management
RMA case management
Number and accuracy of BOQs and designs generated
Number of external training sessions delivered

Desired Experience and Qualifications

Qualifications

National Diploma (N6) or Bachelor’s degree in Electronics or a related field

Experience

At least three years of relevant pre-sales experience
Proven track record in system design and generating accurate BOQs
Demonstrated ability to deliver technical demonstrations and presentations to customers
Advantageous: Industry-specific knowledge of fire detection and suppression
Advantageous: SAQCC registration at Fire Detection Designer or Commissioner level
Excellent written and verbal communication skills
Proficient in preparing professional proposal documentation
Fully computer literate

How To Apply?

Submit your CV directly to our email.
Apply online via our application portal.
Ensure your CV includes relevant experience and skills.
We will contact shortlisted candidates for interviews.
Applications are reviewed on a rolling basis, so apply early!
If you have questions about the role, feel free to contact us before applying.

Frequently Asked Questions

How do I apply for a position?

You can apply by sending your CV to our email or through our online application portal.

Why should I include in my application?

Make sure to include your updated CV, highlighting relevant experience and skills for the role.

When will I hear back after applying?

We review applications on a rolling basis and will contact shortlisted candidates for interviews.

Send Us Your C.V.

Do you want to work with us? Please, send your CV to [email protected]

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